FAQ

How can I edit/ cancel my order?
You are unable to change or edit orders once the order is successfully placed. Please contact us at support@lovemartina.com right away in regard to changing an order.

Where does Love, Martina ship from?
Our shipping warehouse is located in Miami, Florida.

What if I need to change my shipping address?
Please contact us at support@lovemartina.com right away and we will be able to assist you.

What is your return policy?
Love, Martina has a 15-day return policy on full priced items. Items must be unworn with original hygienic liners and hang tags still attached.

How can I return my order? 
If your items fall under the allotted return policy time, please visit our Returns Page.

When will I get my refund?
Returns are processed within 7 business days of being received at our warehouse. If it’s been longer than 7 days (confirm by checking your return shipment tracking), please contact us. If your refund is not reflected on your credit or debit card within 10 business days since we've received in our warehouse, please contact your bank. 

Can I exchange for a different size?
We can't support exchanges at this time. We recommend placing a new order and returning the other item.

What if my package is lost?
We are unable to take action on lost packages until the shipping window has closed. If you believe your package is lost, please email us right away at support@lovemartina.com with all order information. 

Do any of the Love, Martina tops have padding?
Yes, all of our bikini tops have removable padding, but Daphne.

Still have questions?

If you still have questions please send us a message at support@lovemartina.com.

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